CRYPTO FAQ

Gain actionable crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver outstanding results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. At Brillante Finlore, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We follow stringent financial regulations in Chile and undergo regular independent audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all—Brillante Finlore is designed for beginners:
  • Step-by-step guides and 24/7 assistance
  • Risk-free demo for practicing with virtual funds
  • Automated tools that handle the heavy lifting for you
  • Start with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden fees—you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Brillante Finlore is available across most of the world—98+ countries and growing. During sign-up, simply choose your country to confirm availability and view localized payment methods. We follow all applicable local laws to keep your trading secure and compliant.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing simple for new investors. Brillante Finlore offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk tolerance
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Plus, our interactive tutorial teaches you as you invest!

Where can I get support if I encounter technical issues? faq-icon

Our support team is available 24/7 via live chat and email at support@brillante-finlore.com. The average response time for urgent issues is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country's financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Brillante Finlore operates in full compliance with applicable local regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Routine audits by third-party firms
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's regulations
  • KYC verification is required where mandated
  • 3. Your Funds Are Secure
  • Bank-level security (just like your online banking)
  • 95% of assets are stored offline (cold storage)
  • Visit our Compliance page to see your country's status, or reach out to support for details.

What payment methods do you accept? faq-icon

Easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA, SWIFT — 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fees)
  • QR code scanning for mobile wallets
  • Deposits post in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How can we assist?